Shoji Spa Information

Medical/Health Issues
As therapeutic as a good hot soak can be, some people have medical conditions (such as high blood pressure or heart conditions) which require a doctor's consent. If you have current or chronic health issues or are pregnant, consult your physician before soaking at Shoji.

A.D.A.
Shoji Retreats complies with all guidelines of the American with Disabilities Act. As handicapped parking is limited, please let us know of any special needs when making reservations.

Shoji Spa Water
The tubs at Shoji utilize state of the art purification systems including ozonators and continuous filtration systems. The water from every tub is completely sanitized in no more than twenty minutes.

Your hot tub will be crystal clear upon your arrival.

Nudity
Bathing suits are optional in all private tubs and in the cold plunge. Bathing suits or a robe are required in the outdoor relaxation areas and in the sauna.

Shoji Retreats Sustenance
Available in the lobby, you will find bottled water, juices and light snacks which can be added to your tab during your stay. Please do not eat in the tub areas.  While plastic and metal drink containers are allowed in the tub areas, please notify staff if you have a glass container so we may safely prepare it for use on the deck or tub areas. 

Alcohol
Alcohol consumption before and during your visit to Shoji may impair judgment, cause loss of consciousness or injury to self and others, and is discouraged. Nevertheless, if you do bring glass, we ask that you notify us so that we can provide a safe container as no glass may be in or around the tub areas.

Pets
Please make accommodations for your pets before coming to Shoji. Pets cannot be left in the car while guests enjoy their hot tub experience.

Smoking
Shoji Retreat is a non-smoking spa. Please do not smoke in or around the property or buildings.

Valuables
Leave all valuables at your hotel or home as Shoji cannot be responsible for valuables on the property or in cars in the parking lot. Lockers are provided with locks but, regardless, we make this suggestion to all guests as we do not assume responsibility for personal items..

Rescheduling / Cancellation Policy
We understand that things can come up and you may need to reschedule or cancel your appointment at Shoji.

We have a 48 hour cancellation policy on all spa appointments. If you need to cancel or reschedule at least 48 hours before your reservation time, no problem!

If you cancel or reschedule with less than 48 hours notice, your credit card will be charged the full amount of the missed reservation.

Be aware that Shoji Retreats may charge a $10 service fee each time an appointment is moved or rescheduled.

Please see our Accommodations page for cancellation policies on The Lodge & Loft.

Retreat to Shoji. Soak in the peace and beauty of the Blue Ridge Mountains.